I am a member of the British Association for Counsellors & Psychotherapists (BACP) and bound by the ethical codes of practice set out by them, these can be found on their website

Secure Storage

I make every effort to keep all information confidential. Your personal information is stored securely and confidentially. I do not keep notes of our sessions electronically and keep only minimal notes which are only identifiable to me with no names or identifying features. 

Sharing information

I do not share your personal details or any other information held unless the following circumstances apply;

In the event of a crisis I may need to share your information with other health professionals or your emergency contact.

In the event that you mention, or imply, imminent harm to yourself or others, any act of terrorism, money laundering or other serious crime I may have to share your personal details with the relevant authorities. 

I will always endeavour to discuss this with you in advance.

I share aspects of work with a clinical supervisor, however you remain anonymous and no identifying feature will be mentioned.

Legal exceptions

The information disclosed during the course of counselling is confidential. However, there are legal exceptions. For example, if you reveal a threat of harm, or there is a threat of harm to self or to others, or if a court order is received and a legal obligation arises.

Right to Access

You have the right to ask for a copy of your personal information, free of charge. You also have the right to ask me to amend or change any incorrect information about you.

Right to be Forgotten

After our time together has ended any notes will be kept securely and in accordance with guidelines. Any notes and or information from our sessions together are in confidence and can only be revealed with your written consent unless a disclosure in law is made.

You have the right to ask me to erase any information that I hold about you. This includes your personal information that is no longer relevant to the original purpose, or if you wish to withdraw consent. In all cases and when considering such requests, these rights are obligatory unless it’s information that I have a legal obligation to retain.

Data Portability

As the client, you have the right to receive your personal information which you previously provided, and also have the right to transfer that information to another party. For the purposes of the General Data Protection Regulations (GDPR) 2018, the data “controller” is Jacqueline Cooper.

This Privacy Policy lets you know how your personal information is being collected, stored, and shared and this is line with EU General Data Protection Regulations.